TfL SERU Exam
TfL SERU requirements
What is the SERU Requirement?
The Safety, Equality and Regulatory Understanding (SERU) requirement is a mandatory part of the application and renewal process for all Private Hire Vehicle (PHV) drivers in London, introduced by Transport for London (TfL) on 1 October 2021. It ensures drivers understand the legal, safety, and equality responsibilities that come with their role — all of which are essential for delivering safe and respectful passenger service.
What Does the SERU Assessment Cover?
The SERU assessment tests applicants on a variety of key topics, including:
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Responsibilities under the PHV (London) Act 1998
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Duties under the Equality Act 2010
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Awareness of passengers with protected characteristics
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Safeguarding children and vulnerable adults
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Road and vehicle safety
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TfL guidance and policy for PHV drivers
How to Prepare
The assessment is based on the PHV Driver’s Handbook, which is available both as a PDF and an audio file. It’s strongly advised to study the Handbook thoroughly before sitting the test.
Applicants can also access an online SERU Assessment Guide that includes:
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Detailed breakdowns of each section
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Over 36 knowledge check questions
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Screenshots of what to expect on test day
The Handbook is divided into key sections:
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Driver Licensing
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PHV Requirements
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PHV Journeys
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Staying Safe
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Driver Behaviour
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Parking in London
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Safer Driving
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Disability Awareness
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Safeguarding
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Ridesharing
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What to Expect (Video)
Assessment Format & Cost
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Format: Computer-based (multiple choice + sentence completion)
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Location: TfL offices, supervised by TfL staff
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Duration: Adequate time is provided to complete the test
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Cost: £36
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Re-sit Fee: £16
Safeguarding Awareness Training
Before taking the SERU assessment, applicants are expected to complete TfL’s Safeguarding Awareness training, which covers how to protect children and vulnerable adults from harm.
Support Services Available
Applicants who need help improving their English or digital literacy can access free resources and courses, such as:
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Skillswise by BBC
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Local colleges and councils (especially for those on low income or benefits)
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National Careers Service (0800 100 900)
If you have a disability, you may be eligible for support or funding through the Access to Work programme.
Reasonable Adjustments
TfL is committed to ensuring fair access to the assessment. If you require adjustments due to a medical condition or disability, you must notify TfL when booking. You’ll be asked to provide supporting evidence from a qualified professional.
📧 Contact: tphdriverassessments@tfl.gov.uk
Why SERU Matters
Understanding the legal and ethical responsibilities of a PHV driver is not just a requirement — it enhances passenger safety, service quality, and public trust. All new and renewing drivers must meet this standard to be licensed in London.
How can LPLC help me with the TfL SERU Exam?
In addition to offering a variety of SERU Mock Tests on our sister website, London Map Test, we conduct small group Training Sessions where we delve into the handbook’s content in depth. Each chapter is meticulously dissected to present easily digestible topics. These SERU Training Sessions also encompass the completion of Mock Tests. Furthermore, as a part of our group training classes, you will receive a valuable resource: two months’ worth of practice mock tests, allowing you ample opportunity to hone your expertise.
For those who prefer self-paced learning and wish to pursue independent study, we provide an online course designed to systematically evaluate your knowledge across all chapters of the SERU handbook.
What’s the SERU Exam Pass Mark?
You must achieve 60% or more. You only have 2 chances to Pass.
Can I retake the TfL SERU Exam or re-schedule?
Certainly, in the event of a failed attempt, you can opt for a retest. However, it’s important to be mindful that repeated failures may lead to TfL potentially suspending your licensing for a specified duration. If you decide to reschedule, kindly submit your request in writing, seeking additional time for preparation. It’s crucial to note that all new applicants are required to successfully pass this examination before obtaining their license. Therefore, it’s advisable not to postpone your efforts indefinitely. We are here to support you throughout this process.
